S. No FAQ

Yes, we ensure all personal data will be kept confidential with the maximum level of security through the application.

Visit City of Roswell web portal/application. Click on the ‘Register’ button under the My Account module, and enter all required information. Upon successful submission, an automatically generated email, with an activation link, will be sent to the email address provided.

Navigate to 'Login Help' on the landing page.

To recover a forgotten password:

1) On Login screen, click, ‘Forgot Password’.
2) Enter your registered email address, and click the ‘Submit’ button to proceed.
3) Once you click the ‘Submit’ button, an automatically generated email will be sent to your email address, along with a confirmation link to reset the password.
4) Click on the ‘Click here’ link, and enter the ‘New Password’ and confirm the new password to complete the password reset process.

To recover a forgotten user ID:

1) On Login screen, click, ‘Forgot User ID’.
2) Enter your registered email address, and click the ‘Submit’ button to proceed.
3) Once you click on the ‘Submit’ button, an automatically generated email will be sent to your registered email address with the requested User ID.

Other sign-in problems:

For any other issues related to signing in, click ‘Problems in Sign In’ to connect with customer service via email.

Your Account will be blocked after more than the authenticated limit of Login/registrations attempts within 24 hours. Please ensure you have required fields from City of Roswell (i.e. Account Number, Zip Code).

In the My Account module, the ‘Profile’ section will allow you to update your Mobile Number, Alternate Number, Email ID, Alternate Email ID, Security Questions and Security Answers.

Navigate to My Account module. Using the ‘Edit’ icon update the mailing address for the bill to be sent to an alternate address.

In the My Account module, under ‘Settings,’ you may choose email and push notification for ‘Connect Me’, ‘Billing’, ‘Service’, and ‘Outage’.

Upon successful login, you will see the ‘About My Home’ screen display, where you may provide any information related to the registered account/property. The same information may be updated in the 'About My Home' tab in the My Account module.

Billing statements are available for viewing once they have been generated by City of Roswell.

Yes, you will be alerted when your bill is due through the selected choice of notifications (i.e. email/push).

Yes, you may go to the City of Roswell office to make payments. In the Billing module, under 'Payment Location,' City of Roswell’s payment locations will be displayed in a list/map view.

In the Billing module, click ‘Billing Queries,' to be redirected to Connect Me module. Here you may send an email request for billing and payment related inquiries to City of Roswell.

On the Dashboard, in the Usage module, you can view graphs and charts illustrating consumption and current/historical usage comparisons.

Your account information is confidential. Usage data and property information is accessible only by the Account holder.

Yes, you are eligible to enroll for rebates and programs if you are a registered user with City of Roswell.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

In the Service module, you can submit a service request by clicking the ‘Reason’ field, and selecting one of the drop downs for move in, move out, service transfer and outage notification form. Once you have selected the reason, complete the form and click ‘Submit’.

A scheduled service request automatically defaults to the following business day. If you require a specific date, navigate to the Service module, where you may select an upcoming business day.

Yes, each service request will have a distinct work number assigned.

In the Outage module, click on ‘Report Outage’, fill in the necessary information, and click ‘Submit’.

Yes, you will be notified prior to an outage if you have opted-in for notifications (i.e. email or push).

In the Outage module, a map based on your current location will display the pinpointed area of the outage. You may click on the pins for specific details (i.e. date and time of the outage, estimated restoration, etc.) A list view of current and planned outages will also be displayed on the right-hand side.

On the Dashboard, in the Notifications module, you will find all emails from the City of Roswell with regards to updates and Utility information. This module also allows direct response to email notifications, enabling real-time two-way communication with City of Roswell.

In the Connect Me module, fill in all required fields (i.e. Select a Topic, create a 'Subject', and add 'Comments'), then click 'Submit'. The City of Roswell will receive all submitted information via email.